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  • A Guru's World #7 - Advice Or Advise
    July 28th, 2000
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    Message boards, BBSs, forums…. Call them what you wish. I frequent them a lot. Actual chat becomes too awkward and time consuming and I require more time to gather my thoughts than a relay chat allows (due to my very low IQ, I'm sure).

    It used to bother me when people wouldn't read my posts when my intention is only to help. I've come to the realization that this emulates my work as a tech perfectly.

    As I work as a tech support representative, I offer people advice, to the best of my ability, based on personal experience with machines built most similarly to their own, and from what I've read on manufacturer's websites and other people's experiences as I have read them on message boards.

    Sometimes I wonder why some of these people call at all. They're just not willing to try one thing you fire at them. I never imply that this one thing will fix their problem, but I would like them to, at the very least, try my suggestion before assuming they are dealing with a dead part. It's my toll free line, we're paying for the call, humor me.

    Here's an example:

    An individual calls, and as usual will remain nameless. He has an Athlon board. The PCI modem does not work. It does not even plug and play. Remove the sound card and it works. Patch for chipset IS installed.

    "Try the modem in a different PCI slot." is my suggestion. It usually works, especially with VIA chipset boards and their somewhat wacky PCI controller.

    "I tried installing the modem and then installing the soundcard, but then the modem disappears from the device manager." I thought we covered that. That didn't work. It's time to try something else.

    "Try the modem in a different PCI slot."

    "I even tried to change the COM port and then reinstall the sound card but that didn't work." HEY! You're right. That modem always defaults and works flawlessly on COM3. Typical PCI, plug and play modem. Why aren't you listening to me?

    "Try the modem in a different PCI slot."

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    Article Navigation
    1. Intro and guy with PCI modem
    2. Asus K7V message thread
    3. (Starting with "This works on the flip side") The customer that read the newsgroup AND the co-worker with her Athlon.
    Article Info
    Author: JonnyGURU
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