Trouble in Paradise?
Well, I did run into a slight problem once I started playing with the unit. The backlight failed to work, so I thought it might have been because I didn't recharge fully. However, after recharging the unit, it still didn't work. So, I emailed Handspring tech support and they suggested I just exchange my Edge for a new one. I called the support line and with in minutes I had a new Visor Edge on it's way to my doorstep. I really have to hand it (I know, I know stupid pun hehe) to Handspring's customer service, they made the exchange process a snap. The customer service representative told me that a new unit was coming my way within 3 to 5 business days. So I'm like cool, I can live that long without a backlight. To my surprise, the very next day I received a package on my doorstep. It was very surprising since I had only called the support line around 7 PM the night before. They also pay for shipping both ways, so I'm left happy with my fully working Visor Edge. Kudos to Handspring for really stepping up in the customer service department.
Now let's move on to the software installation. Since I already had a Visor Platinum, all I needed to do is restore all my data on the new Edge. Sounds simple right? Well in theory it is, but for some reason I had a few problems. I attached the new Hotsync cradle to a free USB port and Windows detected it and installed the software fine. After everything seemed ok, I proceeded to restore my data onto the Edge. That's when things went wrong. I'm not sure exactly what happened but I saw the dreaded blue screen of death. It might have been that the drivers were messed up somehow or maybe the system was unstable. I set everything back to the stock speed and it still happened again. After that I just decided to reinstall the Hotsync software. After a few minutes of installation, I was ready to try again. Fortunately everything worked fine this time around. I guess it's always better to start from scratch. Most of my information was in tact. However, I did lose some stuff like my pictures in eyecontact and FireViewer. No big deal. First thing I did was benchmark this sucker. It has the 33Mhz Dragonball VZ processor so it should be just as fast as the Platinum, if not faster.
I was very surprised with the scores I received. The Visor Edge scored 244% compared to the Platinum's 204% in the Quartus.net Benchmark 2.0. Despite the same Palm OS version and processor, the Edge still scored higher. I suspect Handspring must have done some tweaking to their circuitry to increase performance. So I guess the Edge isn't just a Visor Platinum in a sexier body. The software in the Visor Edge is pretty much the same as the Platinum. It has a couple new additions, however. The ability to use the silent alarm, and the fast lookup feature of the address book. Fast look up basically allows you to look through your address book without the need to take out your stylus. This is convenient if you just need to quickly look up a name. You have to get used to how it works though before you can really use it effectively. Other than that the Edge comes with your basic Handspring Palm OS software package.
>> Edge Vs. Platinum/Edge Vs. Palm